Growth through employee engagement

Posted on March 07, 2012 - A 2011 survey by the Business Processing Association of the Philippines (BPAP) and Outsource2 Philippines (O2P) revealed that the IT-BPO (information technology and business process outsourcing) and shared services executives "remain optimistic about the prospects for their businesses, but worry about talent supply and developing leadership skills."

ADEC Group, whose business process associates achieve an average tenure of three years, is a

The industry's phenomenal growth over the past few years has led major players to explore more innovative ways to attract, develop and retain talent. In a statement, Susan Cometa, who began working as a supervisor in ADEC Group said, "I've had different positions in the company from supervisor, department head and now, assistant vice president. While I never imagined becoming a company executive in a span of nine years, the company has supported my growth and rewarded me with more and more responsibility."

A-Plus channel Manager Ryan Teves also shared his experience with the educational services member company of ADEC Group.

"The people at ADEC Group are always happy, and they enjoy what they are doing. For me, that's a culture that I want to work in, and it encourages me to stay with ADEC Group. I've been with the company for eight years, and I've been able to establish good relationships across the organization," he said.

Daniel Cari o, who joined the company as a business process associate 10 years ago, is now an assistant channel manager. "ADEC Group provides employees like me with growth opportunities both personally and professionally that helped me improve my leadership skills.

ADEC Group literally changed my life with all the things I learned these past ten years," he said.

While there is increasing concern about industry's capability to supply sufficient talent, firms such as ADEC Group focus on providing genuine career opportunities and professional development to ensure positive and sustained growth.

"Attracting and retaining talent will continue to be a major challenge and growth limitation for some BPO players. ADEC Group, however, bucks this trend by rewarding our employees with career and personal growth opportunities, and nurturing a culture where people are encouraged to have fun and maintain positive interactions with employees throughout the company," said ADEC Group Chief Operating Officer James Donovan.

ADEC Group specializes in document management solutions, finance and accounting solutions, healthcare solutions, logistics administration, sustainability process management solutions and legal solutions among others. The company has over 5,000 personnel globally with offices and delivery centers across the US, UK, Australia, Philippines and China.